Refund & Cancellation Policy

7.1 Scope

This Policy applies to paid Institution subscriptions (Starter, Professional, Enterprise) purchased on Udhyogii. It does not currently apply to Companies, whose registration and job postings are free under the Launch Offer described on the Pricing page; if and when a paid Company plan is introduced, this Policy will extend to it from that date.

7.2 No hidden charges

There are no setup charges, onboarding charges or hidden fees beyond the listed annual subscription price and applicable GST. Consistent with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, Udhyogii does not levy a cancellation charge on an institution for cancelling a subscription unless an equivalent charge is actually incurred and borne by Udhyogii itself, in which case only that amount is passed on and disclosed at the time of cancellation.

7.3 Cancellation

An institution may turn off auto-renewal, or cancel a subscription, at any time from its account settings or by writing to the Grievance Officer. Cancellation takes effect at the end of the current paid annual term unless a refund is due under clause 7.4; the institution retains full access to its plan's features until that date.

7.4 Refunds

• Cooling-off period: an institution that cancels within 7 days of first payment, and has not uploaded student profiles beyond a reasonable evaluation threshold, is entitled to a full refund of that payment.
• After the cooling-off period: annual plans are not eligible for a pro-rata refund for the unused portion of the term, except where required by law or where Udhyogii is unable to provide the core features of the plan for a sustained period through its own fault.
• Plan changes: upgrading from Starter or Professional takes effect immediately, with the balance of the new plan's fee charged pro-rata for the remainder of the current term; downgrades take effect at the next renewal and are not refunded mid-term.
• Failed or duplicate payment: any amount charged in error or duplicated by a payment failure is refunded in full on verification, without needing to invoke the cooling-off or pro-rata provisions above.

7.5 How a refund is paid

Approved refunds are issued to the original payment method through Udhyogii's payment gateway partner, consistent with the Reserve Bank of India's prescribed timelines for refund processing, and are typically credited within 5–7 business days of approval, subject to the issuing bank's own processing time.

7.6 Consent to purchase

Consistent with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, no institution is charged without explicit, affirmative action at the time of purchase; no option is pre-selected or pre-ticked on the institution's behalf, and the total price, plan duration and auto-renewal terms are shown before payment is taken.

7.7 Contact

For a billing dispute, a refund request, or a question about this Policy, contact the Grievance Officer at grievance@udhyogii.in. Billing and consumer complaints are acknowledged within 48 hours and resolved within one month, per the Grievance Redressal Policy.